Privacy Policy

1. Introduction

Welcome to kaka90's Privacy Policy. This document describes how kaka90 ("we," "us," "our") collects, uses, stores, and protects personal information from users ("you," "your") of our online gaming platform located at https://kaka90.cam. We are committed to protecting your privacy and handling your personal data with transparency and respect for your rights.

By creating an account, accessing our website, or using any kaka90 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with this Privacy Policy, please discontinue use of our platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together govern your use of kaka90 services.

2. Data Controller

kaka90 Gaming Services International is the data controller responsible for your personal information collected through this platform. We are licensed under international gaming regulations and operate in compliance with applicable data protection laws.

For data protection inquiries, you may contact our Data Protection Officer at:

• Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days

3. Information We Collect

kaka90 collects various types of personal information necessary to provide gaming services, comply with legal obligations, and improve user experience. The categories of data we collect include:

3.1 Account Registration Information

When you create a kaka90 account, we collect:

• Personal Identification: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address
• Account Credentials: Username, password (stored in encrypted format)
• Preferred Language and Currency: Language preference and currency selection (Indonesian Rupiah)

3.2 Identity Verification Documents (KYC)

To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we collect:

• Government-Issued ID: Scanned copy of your Indonesian National ID (KTP - Kartu Tanda Penduduk) or passport
• Proof of Address: Recent utility bill, bank statement, or government correspondence (issued within last 3 months)
• Selfie Verification: Photograph of you holding your ID document for facial recognition verification
• Source of Funds Documentation: For high-value transactions, we may request proof of income or source of wealth

3.3 Financial and Transaction Data

To process deposits, withdrawals, and maintain financial records, we collect:

• Payment Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, etc.), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Deposit amounts, withdrawal requests, payment method used, transaction dates and times
• Balance Information: Real money balance, bonus balance, pending withdrawals

3.4 Gaming Activity and Behavioral Data

To provide gaming services, prevent fraud, and personalize your experience, we collect:

• Betting History: Bets placed, game selections, stake amounts, wins and losses, togel (lottery) number selections, sports betting choices
• Gaming Preferences: Favorite games, frequently played game types (slots, live casino, sabung ayam, sports betting)
• Session Information: Login times, session duration, logout times
• Bonus Usage: Bonus claims, wagering progress, bonus forfeitures

3.5 Technical and Device Information

When you access kaka90, we automatically collect:

• Device Data: Device type (mobile/desktop), operating system, browser type and version, screen resolution
• Network Information: IP address, internet service provider, approximate geographic location (city/region level)
• Cookies and Tracking Data: Session cookies, preference cookies, analytics cookies (see Section 9 for details)
• Log Files: Access times, pages viewed, time spent on pages, referral URLs

3.6 Communications

We retain records of communications between you and kaka90, including:

• Customer Support Conversations: Live chat transcripts, email correspondence, WhatsApp messages
• Marketing Preferences: Email subscription status, SMS notification preferences, promotional communication consent
• Feedback and Surveys: User feedback, satisfaction surveys, product reviews

4. How We Use Your Data

kaka90 processes your personal information for the following purposes:

4.1 Service Provision and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to gaming services including sports betting, casino games, live dealer tables, togel, and sabung ayam
• Managing bonus offers, promotions, and loyalty rewards
• Responding to customer support inquiries and resolving disputes

4.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) in compliance with gaming regulations
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities
• Maintaining financial records and transaction logs as required by law
• Reporting suspicious transactions to relevant authorities when legally obligated
• Responding to lawful requests from law enforcement or regulatory bodies

4.3 Security and Fraud Prevention

• Monitoring account activity for unusual patterns that may indicate account compromise or fraudulent behavior
• Preventing multiple account creation and bonus abuse
• Detecting collusion, bot usage, or other forms of cheating
• Protecting the integrity of games and betting markets
• Securing the platform against cyberattacks and unauthorized access

4.4 Platform Improvement and Analytics

• Analyzing user behavior to improve website design, navigation, and functionality
• Understanding game preferences to optimize our gaming portfolio
• Measuring the effectiveness of promotional campaigns
• Conducting statistical analysis to identify trends and patterns
• Testing new features and gathering user feedback

4.5 Marketing and Communications

• Sending promotional emails about bonuses, tournaments, and new game releases (with your consent)
• Delivering SMS notifications about account activity and special offers (with your consent)
• Personalizing marketing messages based on your gaming preferences
• Sending important account notifications such as withdrawal confirmations and security alerts

4.6 Responsible Gaming

• Monitoring gameplay patterns that may indicate problem gambling behavior
• Enforcing deposit limits, betting limits, and self-exclusion requests
• Providing access to responsible gaming tools and support resources
• Complying with responsible gaming regulations and best practices

5. Data Sharing and Third-Party Disclosure

kaka90 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share data with third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive your payment information to process transactions
• Game Providers: Casino game developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe) receive limited data necessary to deliver gaming content
• Identity Verification Services: Third-party KYC verification providers process your ID documents to confirm identity and prevent fraud
• Cloud Hosting and IT Infrastructure: Servers and data storage providers host our platform and database systems
• Customer Support Software: Live chat and ticketing system providers facilitate customer service communications
• Marketing and Analytics Tools: Email marketing platforms, analytics services (e.g., Google Analytics), and conversion tracking tools

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using your information for purposes other than providing services to kaka90.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to legal or regulatory authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to investigate suspected fraud, money laundering, or other illegal activity
• Required to comply with gaming licensing regulations
• Necessary to protect the rights, property, or safety of kaka90, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. You will be notified via email and platform notice of any such change in ownership or control of your personal data.

5.4 Anonymized and Aggregated Data

We may share anonymized, aggregated data that does not personally identify you with business partners for research, trend analysis, or market studies. For example, we may share statistics about the popularity of certain games among Indonesian players without revealing individual user identities.

6. Data Security Measures

kaka90 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Encryption

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology
• Password Encryption: Your account password is stored using one-way cryptographic hashing (bcrypt) and cannot be retrieved in plain text, even by our staff
• Database Encryption: Sensitive data fields in our database (payment information, ID numbers) are encrypted at rest

6.2 Access Controls

• Access to personal data is restricted to authorized kaka90 employees who require it to perform their job functions
• Multi-factor authentication is required for staff accessing sensitive systems
• All access to user data is logged and audited regularly
• Employees sign confidentiality agreements and receive data protection training

6.3 Network Security

• Firewalls protect our servers from unauthorized access
• Intrusion detection systems monitor for suspicious activity
• Regular security audits and penetration testing are conducted by independent cybersecurity firms
• Software and systems are kept up-to-date with the latest security patches

6.4 Payment Security

• We do not store your full credit card numbers or CVV codes
• Payment processing is handled by PCI-DSS compliant payment gateways
• Bank account details are tokenized and encrypted

7. Data Retention

kaka90 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Your account information and transaction history are retained for the duration of your account's active status
• Closed Accounts: After account closure, we retain your data for 7 years to comply with financial record-keeping requirements, fraud prevention, and legal obligations
• KYC Documents: Identity verification documents are retained for 7 years after account closure as required by anti-money laundering regulations
• Transaction Records: Financial transaction logs are retained for 10 years to comply with tax and financial regulations
• Marketing Data: If you unsubscribe from marketing communications, we retain only the minimum data necessary to honor your opt-out preference
• Dispute Records: Data related to disputes, complaints, or investigations may be retained indefinitely to protect our legal interests

After the required retention period, personal data is securely deleted or anonymized so that it can no longer identify you.

8. Your Privacy Rights

As a kaka90 user, you have the following rights regarding your personal data:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can request a data export by contacting [email protected]. We will provide your data in a commonly used electronic format within 30 days of your request.

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most account information (email, phone, address) directly through your account settings. For changes to your name or date of birth, contact customer support with supporting documentation.

8.3 Right to Erasure

You may request deletion of your personal data, subject to certain limitations. We must retain data necessary for legal compliance, fraud prevention, and outstanding financial obligations. To request account deletion, contact [email protected].

8.4 Right to Restrict Processing

You may request that we limit how we use your personal data in certain circumstances, such as when you contest the accuracy of your data or object to processing.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another service provider.

8.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time by clicking "unsubscribe" in marketing emails or adjusting your communication preferences in account settings.

8.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.8 Right to Lodge a Complaint

If you believe we have mishandled your personal data, you have the right to lodge a complaint with our Data Protection Officer ([email protected]) or with a relevant data protection authority in your jurisdiction.

9. Cookies and Tracking Technologies

kaka90 uses cookies and similar tracking technologies to enhance your experience on our platform:

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as login sessions, security, and account access. These cannot be disabled.
• Preference Cookies: Remember your language, currency, and other customization settings.
• Analytics Cookies: Collect anonymous data about how users interact with our website (pages visited, time spent, click patterns) to improve performance.
• Marketing Cookies: Track your browsing behavior to deliver personalized promotional content and measure advertising effectiveness.

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from using certain features of the kaka90 platform. You can also opt out of analytics and marketing cookies through your account privacy settings.

9.3 Third-Party Cookies

Some third-party service providers (such as Google Analytics) may set cookies on our website to provide analytics services. These third parties have their own privacy policies governing their use of cookies.

10. Protection of Minors

kaka90 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to kaka90, please contact us immediately at [email protected] so we can take appropriate action.

We employ age verification technology during account registration and may request additional proof of age if discrepancies are detected. Providing false age information is a violation of our Terms & Conditions and may constitute a criminal offense under Indonesian law.

11. Changes to This Privacy Policy

kaka90 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by:

• Posting a notice on the kaka90 website homepage
• Sending an email notification to your registered email address
• Displaying a prominent notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of kaka90 services after a Privacy Policy update constitutes acceptance of the revised policy. If you do not agree with the updated terms, you must discontinue use of the platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how kaka90 handles your personal data, please contact us:

• Data Protection Officer Email: [email protected]
• General Customer Support Email: [email protected]
• 24/7 Live Chat: Available through the kaka90 platform interface
• WhatsApp: +62 812-3456-7890 (Monday-Sunday, 08:00-23:00 WIB)
• Response Time: Privacy inquiries are typically answered within 5 business days

Registered Business Name: kaka90 Gaming Services International

Primary Contact Address: [email protected]